Claims

At Gurley-Cooke Insurance we know that filing an insurance claim can be stressful and confusing. Rest assured, our experienced insurance agents pledge to assist you with each step of the claims process.

To report a claim during business hours call Gurley-Cooke Insurance as soon as possible so we can get started on your claim.  To report a claim after business hours, please contact your insurance carrier directly. Contact us as soon as possible during business hours.

The following information may be helpful to you immediately following an accident.

How to start an Auto, Boat, or RV Insurance Claim:

• Windshield:
  • Call our offices to report the damage immediately
  • Your insurance agent will verify your insurance coverage and deductible and advise you on the repair process
• One Vehicle Accident
  • Stop your vehicle and move it to a safe place if possible.
  • Determine if you or any passengers are injured.
  • Call for medical assistance if needed.
  • Call our offices to report the accident as soon as possible.
  • Your insurance agent will verify your insurance coverage and deductible.
  • You insurance agent will provide recommendations on obtaining estimates for repairs.
• Two or more Vehicle Accident
  • Stop your vehicle and move it to a safe place if possible.
  • Remain at the scene of the accident.
  • Determine if you or any passengers are injured.
  • Call for medical assistance if needed.
  • Exchange information with the other driver(s) involved in the accident. You should obtain driver(s) names, addresses, telephone numbers, type and ownership of vehicles, insurance information and description of damages.
  • Obtain the names, addresses and telephone number of any witnesses to the accident.
  • Call the police. Cooperate with officials and answer their questions.
  • Do not admit fault to anyone- you do not have all the facts about the accident.
  • If your vehicle must be towed, request that it be taken to the repair shop of your choice.
  • Call our offices to report the accident as soon as possible.
  • Your insurance agent will verify your insurance coverage and deductible.
  • Your insurance agent will set up your claim with the insurance company that carries your policy.

How to start a Property Claim resulting from fire, water, wind, theft or vandalism:

• Immediately make any necessary repairs to ensure no additional damage can occur.
• For example, when dealing with burst pipes, immediately turn off the water and when dealing with roof leaks, immediately place a tarp on the roof, etc.
• Be sure to keep a record of all repair costs including receipts for immediate and necessary expenditures such as tarps.
• If the loss involves theft or vandalism, call the police immediately.
• Call our offices to report the claim as soon as possible.
• Your insurance agent will verify your insurance coverage and deductible and advise you on obtaining estimates for necessary repairs.